![]() Spectrum earned its highest score in the South region, capturing 719 on a 1,000-point scale, but that still placed it behind AT&T, Kinetic by Windstream and Xfinity in that same area. ![]() Power US Residential Internet Service Provider Satisfaction Study for 2022. ![]() But there's still work to do.įor example, Spectrum was consistently below US regional averages when you look at the J.D. The good news? Charter's Spectrum service is doing better now with customers than it has since it acquired Time Warner Cable in mid-2016. While Charter does not release its fiber/HFC percentage publicly, the spokesperson said the FCC's info is outdated: "A sizable percentage of our network is fiber, from our facilities down to the neighborhood, and virtually all of the 53 million homes our network passes can access gigabit speeds."ĪCSI Spectrum Internet: Customer satisfaction scores could improve But according to our source, that's not true. With cable internet plans like those offered by Optimum, Xfinity and Cox, your upload speeds will typically stay in the double digits.Īccording to a June 2021 report from the Federal Communications Commission, just under 1% of Spectrum's potential customer base is eligible for fiber. That said, fiber internet can also provide faster downloads and equally zippy upload speeds. As you can tell by the three fast tiers offered by Charter, cable is a trusty method that offers download speeds better than those you'll get with DSL, fixed wireless and satellite. ![]() Spectrum Internet relies mainly on hybrid fiber-coaxial cable connections to provide service to subscribers' homes. ![]()
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